General Information. Hours. Representatives are available from 8:00 am until 5:00 pm (mountain time) to take your phone orders. However, you may fax your order 24 hours a day. All orders received before 3:00 pm local time will be shipped that same day. Pricing. Prices are subject to change without notice. Consult your sales representative for current pricing. Prices indicated are for wholesale purposes only. A resale or sales tax license is required for all purchases. Returns. Call your sales representative to get a " return authorization number "for the product being returned. Returns without this number will be refused. Return authorizations are valid 30 days from the date of issue. Shipping. All phone orders are taken in Denver, but may be shipped via UPS or truck freight from warehouse locations in Charlotte, Chicago, Denver or Los Angeles.